Refund and Returns Policy - prohelmetshop.com

Last updated: March 22, 2024
At ProHelmetShop, we want you to be completely satisfied with your purchase. If for any reason you’re not happy, we’re here to help with returns, exchanges, or refunds — subject to the terms below.

1. Return Window
You may return most items for a refund or exchange within 30 days of the delivery date (some retailers offer 30–50days, but 40 days is very common and reasonable for helmets and safety gear).
The item must be postmarked/shipped back within 30-day period.
2. Eligibility & Condition Requirements
To qualify for a refund, exchange, or store credit, the item must meet all of the following:
Be new, unused, and unaltered (no signs of wear, no scratches, no installed parts/accessories removed or added)
Include all original packaging, tags, manuals, stickers, and protective films intact (helmets especially must retain the factory plastic hygiene liner cover if applicable)
Be accompanied by proof of purchase (order number, invoice, or receipt)
Not be classified as a final sale item (see section 5 below)
Important safety note for helmets: Due to hygiene and safety regulations, we cannot accept returns or exchanges on any helmet that has been worn (even briefly), has had the chin strap fastened, shows interior liner compression, has missing hygiene seals/stickers, or appears used in any way. This is standard across the industry to protect customer safety.

3. Return & Refund Process
Contact our support team first at supporthttps://wa.me/message/DY7LQTF5IC2RN1 (or through your account → Returns portal if available) to request a Return Merchandise Authorization (RMA) number. Include your order number and reason for return.
We will provide return instructions and (if eligible) a prepaid return label for domestic orders within [your main shipping countries, e.g., Australia, neighboring countries, or international as applicable].
Package the item securely in its original box (use additional padding if needed to prevent damage in transit).
Ship the item back using the provided label or your preferred carrier (keep tracking).
Once we receive and inspect the return (usually 3–7 business days after arrival), we will:
Process a full refund to your original payment method (minus any non-refundable shipping fees — see below), or
Issue an exchange (we cover return shipping for exchanges in many cases), or
Provide store credit (if requested or if original payment method is unavailable)
Refund timing: Refunds typically appear on your statement within 5–10 business days after we receive and approve the return (depending on your bank/card issuer).

4. Shipping Costs & Fees
Original shipping fees are non-refundable (even on full refunds), unless the return is due to our error (wrong item, defective product, or damaged on arrival).
Return shipping:
Customer pays return shipping for “change of mind” returns.
We provide a prepaid label (free return shipping) for defective/damaged/wrong items or for approved exchanges.
International returns may incur additional customs/brokerage fees — customer is responsible for these.
5. Non-Returnable / Final Sale Items
The following cannot be returned or refunded (except in cases of manufacturing defects covered by warranty):
Helmets that have been worn or show any use (hygiene & safety reasons)
Clearance / closeout / special promotion items marked “final sale”
Custom-painted, custom-sized, or personalized helmets
Opened hygiene-sensitive items (e.g., balaclavas, neck warmers, helmet liners if seal broken)
Items damaged due to customer misuse, improper fitting, or accident

6. Defective, Damaged, or Wrong Item
If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery with photos.
We will arrange a free return (prepaid label) and either replace the item or issue a full refund (including original shipping).
For warranty claims beyond 30 days, refer to the manufacturer’s warranty policy (most helmet brands offer 1–5 years against manufacturing defects).
7. Exchanges
We happily process size/color exchanges when the item is still in brand-new condition. If the new item is more expensive, you’ll pay the difference; if cheaper, we’ll refund the difference or issue store credit.
Questions? Reach out Message Tyler levi on WhatsApp. https://wa.me/message/DY7LQTF5IC2RN1 or live chat.
We appreciate your business and hope you love your new helmet! 🪖